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Delivery & Returns

Standard UK Delivery - Free

Our Standard UK Delivery covers the UK mainland only - excluding Scotland. Deliveries are estimated to arrive within 2 - 5 working days, but these timescales will depend on the goods ordered and will be advised on each individual order. 

For delivery to Northern Ireland, The Republic of Ireland, Scotland, and surrounding islands within the UK – charges will be applied at checkout prior to purchase. Deliveries are estimated to arrive within 2 - 7 working days, but these timescales will depend on the goods ordered.

All Other Overseas Countries – We will always attempt to accommodate any customer requirement. For all other countries, please contact us either via telephone or email to discuss each order prior to placing the order on our website.

We encourage you to only book plumbers and fitters after the arrival of your item(s) to avoid any inconvenience. We also encourage you to inspect your item(s) on arrival before accepting and signing for them. 

COVID-19 UPDATE: Please be aware that some orders may take longer to arrive than usual, as slight delays during this time are to be expect. If this is the case, we will do our utmost to notify you with order updates.

 

Returns & Refund Policy

For National / UK Deliveries: A notification to Unbeatable Bathrooms must be made within 30 days of receipt of your goods, in writing via email to info@unbeatablebathrooms.co.uk and fully outlining the relevant issue/cause for the requirement to return the said goods.

Returning Large or Fragile Items: To ensure large or fragile goods are transported safely and securely, we encourage delivering using a pallet. Once we receive the goods, we will then provide a refund.

Using a Courier: If returning goods with a courier, please read their policies to ensure that the delivery is able to be accepted.

If fragile goods (such as ceramics) are damaged in transit while being returned, these items may not be covered depending on the courier's policies. Please check this with your chosen courier.

Once the courier has notified us that they have successfully received the goods, only then are we able to process the refund.

 

No Price Matching after purchase.

All returns must be agreed by telephone or email so we can agree on return dates/times. All returns to Unbeatable Bathrooms must be in the original packaging and in pristine condition, otherwise, the return may not be accepted.

We are only able to refund the return delivery cost where goods are supplied to the customer in an incorrect (i.e. the goods received are not what were ordered by the customer), faulty or damaged condition.

These conditions do not affect your statutory rights.